Delivery & Return

Shipping & Delivery

  • Delivery is available to all governorates across Egypt.
  • Your order will be confirmed within 24 hours of purchase.
  • Expected delivery time is 3 to 5 business days from order confirmation.
  • Every order is carefully packaged to ensure it arrives safely and in a manner worthy of the Velora experience. Learn more


Returns & Exchanges

  • We guarantee a 100% confident shopping experience; returns or exchanges are accepted within 72 hours of receiving your order in the following cases:

    • A manufacturing defect or damage upon arrival.
    • The product does not match the description listed on the website.
    • An error occurred on our end with the order.

  • Return conditions:

    • The product must be in its original condition, and no more than 9 test sprays may be used.
    • The original packaging and invoice must be included. Learn more